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Safetech LTD Privacy Policy

 

1. Introduction

Safetech Ltd is committed to protecting the privacy and personal data of its business contacts, clients, suppliers and partners. This Privacy Policy explains how we collect, use, store and protect personal data in a business-to-business context only.
This policy applies where we act as a data controller under UK data protection law.

2. Company details

Safetech Ltd
Registered in England and Wales
Website: www.safetech.co.uk
Email: hello@safetech.co.uk

3. Data Protection Officer

Safetech Ltd has appointed a Data Protection Officer to oversee compliance with data protection legislation.
Data Protection Officer
Email: hello@safetech.co.uk
You may contact the Data Protection Officer with any questions or concerns regarding this Privacy Policy or how we process personal data.

4. Scope of this policy

This Privacy Policy applies only to business-related personal data, including data relating to company directors, employees, contractors and representatives acting on behalf of a business.
We do not knowingly collect personal data from consumers or children.

5. Personal data we collect

We may collect and process the following categories of personal data:

  • Name and job title
  • Company name and business contact details
  • Business email address and telephone number
  • Business postal address
  • Company registration number and VAT number
  • Information relating to your organisation’s requirements, preferences and plans relevant to our services
  • Billing and payment information
  • Records of communications, including emails, support tickets, live chat messages and telephone calls
  • Details of third parties you authorise us to liaise with on your behalf

Where you provide third party information, you confirm that you have authority to do so and that the individual is aware their data may be processed by us.

6. How we collect personal data

We collect personal data when you:

  • Enquire about our services
  • Enter into a contractual relationship with us
  • Act as a representative of a client, supplier or partner
  • Use our website or contact forms
  • Communicate with us by email, telephone or post
  • Use our support or account management systems

We may also obtain limited business contact details from publicly available sources where relevant to our services.

7. Lawful bases for processing

We process personal data on one or more of the following lawful bases:

  • Performance of a contract or steps taken prior to entering into a contract
  • Compliance with a legal obligation
  • Legitimate interests in operating, managing and growing our business
  • Consent, where required by law, particularly for certain electronic marketing communications

8. How we use personal data

We use personal data to:

  • Respond to enquiries and assess business requirements
  • Provide, manage and administer B2B services
  • Manage client and supplier relationships
  • Process invoices and payments
  • Communicate regarding contracts, services and support
  • Maintain internal records and audit trails
  • Improve our services and business operations
  • Prevent fraud, misuse and security incidents
  • Comply with legal and regulatory obligations

9. Marketing communications (B2B)

We may send marketing communications to business contacts where permitted by law and based on
legitimate interests or consent.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option
provided.

10. Sharing personal data

We may share personal data with trusted third parties where necessary, including:

  • Professional advisers, accountants and auditors
  • Payment processors and banking institutions
  • Debt recovery agencies where payment is overdue
  • IT, hosting and CRM service providers
  • Courts, regulators and law enforcement authorities where legally required

We only share data necessary for the intended purpose and ensure appropriate safeguards are in place.

11. Customer relationship management systems

We use customer relationship management systems to record communications and manage client
relationships and support requests. These systems are provided by suppliers who confirm compliance with UK
GDPR requirements.

12. Recorded telephone calls

Telephone calls may be recorded for training, quality assurance, dispute resolution, fraud prevention and
compliance purposes. Recordings are stored securely and accessed only when necessary.

13. Data retention

Personal data is retained only for as long as necessary for business, legal, accounting and regulatory purposes.
Once no longer required, data is securely deleted or anonymised.

14. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
We do not sell or rent personal data to third parties for their own marketing purposes.

15. Your data protection rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure in certain circumstances
  • Object to or restrict processing in certain circumstances
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

Requests should be submitted to our Data Protection Officer.

16. Complaints

If you are dissatisfied with how we handle personal data, you may lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.

17. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.